Business rules

The nonic.com store is run by: MCAPITAL MEDIA SP. z oo ul. Świętokrzyska 30 / 63, 00-116 Warszawa, NIP: 7010756329. Regon: 368642101. KRS: 0000701805. E-mail: info@nonic.com.

Before ordering, please find out about the rules of the country where the order is placed regarding the product, and only then place the order. In certain countries, may be prohibited to buy (even order online), use, possess, or distribute the products distributed by nonic.com.

By using our website, you are aware of this and assume responsibility for possible consequences!

In the nonic.com online store, only persons over the age of 18 can buy, who provide valid data during the order, accept the business regulations/general contract terms and consider them binding. By ordering, the customer declares that he/she understands and accepts the following. Our products cannot be used by minors under the age of 18, pregnant women, and patients with cardiovascular disease or diabetes.

Please use our services only if you agree with each and every point of these General Terms and Conditions and consider them to be binding on you. You can only place an order by accepting these general terms and conditions. Only persons over the age of 18 can receive the ordered package.

Products can only be ordered online. The order becomes effective when the online order is confirmed by e-mail. At the same time, a sales contract is created between the customer and the distributor. In the case of a retail client, the purchase price is the consumer price indicated next to the products, which includes the VAT valid for the given country. In the case of a B2B customer, net prices are given for products, to which VAT should be added. The total amount of the order includes the shipping cost. All prices listed in the store are in euros.

Placing an order:

Put item into the cart

The product can be purchased in the product list or on the product page. If you need more than one of the selected product, set the quantity to the desired value. The quantities can be modified afterwards by clicking on the heading “Basket”. In the case of some products, certain properties (e.g. taste, power, etc.) can be selected. Some features (e.g. additional extras) mean additional costs, which are of course clearly indicated. By clicking on the “Add to cart” button, the given product is added to the cart, and the contents of the cart are displayed. The contents of the basket remain even after leaving the page, if you are registered and logged in.

Options in the cart

The contents of the basket are continuously visible during the purchase in the right-hand sidebar, under the inscription “Basket”. If you add a product to the cart, it will automatically go to the cart page, where you can change the quantity and remove it from the cart. The products not removed from the basket are part of the order in the quantity indicated there. You can complete the purchase by clicking the Checkout button, from which point the contents of the basket can only be changed by going back.

Entering order data

The following information is required for the order: billing information, delivery information, delivery method, payment method. Please enter this information accurately so that we can deliver the package correctly. On the confirmation page, please check all data to see if they are correct, then place your order (for our registered customers, the settings made during the last order are saved, which can be corrected). After confirming the order data, the final value of the order is displayed on the screen, which consists of two parts: the value of the ordered goods and, the shipping cost (the fees are automatically calculated by the machine, you have nothing to do with it).

Payment and delivery options:

Choose the payment and delivery method that suits you best in the shopping cart. The packages are shipped from Slovakia.

Confirmation

Once you have submitted your order, you will soon receive a confirmation email containing the details of your order and confirming that your order has been received by us. We will start processing the e-mail at the same time as sending it. If you do not receive this e-mail within a few hours, please contact the operator of the site. Temporary stock shortages may occur, if one of the products is out of stock, we will contact you immediately! Ordered products are shipped within 48 hours on business days. The delivery time depends to a large extent on the quantity of orders and their content. In the event that your order arrives incomplete, you have the option to accept the higher value coupon we issue, which you can use on your next purchase or request a refund.

The conditions for the sale of the product and the rules for its use may differ from country to country. Before making a purchase, please make sure to find out whether you can order the given product in the country of purchase.

Shipments not received

If payment by bank transfer was made in advance and the customer has not pick up the package within three working days, our employee will contact him by phone or by e-mail and discuss a new date with him. The costs of repeated delivery, including the cost of return delivery, shall be borne by the Customer in all cases. The value of which needs to be settled first, we will only send it afterwards, I repeated your order. If the Customer does not take delivery of the product at the repeated date, the Service Provider is entitled to unilaterally withdraw from the contract and pass on the delivery costs to the Customer. In case of cancellation by the service provider, the purchase price paid by bank transfer, The customer will be reimbursed interest-free, reduced by shipping costs, within thirty days of the second scheduled date of receipt of the product.

Right of withdrawal

The customer may withdraw from the contract without giving reasons within 14 days of receiving the goods, if he purchased online. We can refund the purchase price only in the case of a product that has not been used, is returned complete and undamaged, (If the product has already been used, the customer can only claim warranty repair or replacement). The refund of the purchase price can only be made by bank transfer within 14 days of the arrival and inspection of the goods. In all cases, please include the bank account number and name with the returned products. The buyer takes care of the shipping costs. We cannot accept the returned package as cash on delivery, as we must make sure that the product(s) are intact before refunding the money.

If you wish to exercise your right of withdrawal/termination, you must send a clear statement containing your intention to withdraw/terminate via electronic mail) to the following e-mail address: info@nonic.com.

Terms of complaints

Some products NoNic are not durable consumer goods, their lifespan is limited. Since the NoNic device is not a durable consumer product, only a failure occurring on the day of receipt of the product can be considered a failure, and the warranty can only be enforced in this case. Please report the error by e-mail by attaching a video. The battery consumes more energy during use below 15 degrees Celsius, so this should be considered a factor influencing the capacity of the product. If the lower led indicator flashes, it clearly indicates that the battery has naturally run out. This phenomenon cannot be considered a fault under any circumstances. In the case of electrically rechargeable devices, the burnt taste or the burnout of the atomizer indicate that the product has finally run out and can no longer be used. Burnout of the atomizer is indicated by the lower led that remains lit after suction. This phenomenon cannot be considered a fault.

We will replace the defective product indicated on the day of receipt, depending on the stock. Any loss or mix-up of the shipment is the responsibility of the sender. The complaint will be investigated within 14 days after notification and if necessary return. The above rights can only be exercised in the case of faulty performance, not in the case of a fault caused by the consumer!

Return Address:

MCAPITAL MEDIA SP. z oo ul. Świętokrzyska 30 / 63, 00-116 Warszawa